Buku

Tilu buku, hiji métode: pariksa buktina saméméh diitung. Saperti pertandingan badminton, sadayana kabagi jadi tilu gim.

1. 1Gim 1 · 24 bab

   

   Is This Review Real?

   A Practical Guide to Verifying User Feedback, Reviews and Complaints

   Métode léngkah-léngkah pikeun mariksa naha ulasan, keluhan, jeung jawaban survéy téh asli: mimitian tina klaimna, maca pola waktu jeung pola antarulasan, ménta bukti, nepi ka ngajalankeun prosés verifikasi anu adil kalayan aturan kaputusan anu jelas. Bab pamungkasna nyokot palajaran ti lapangan badminton.

   Bagian buku

   1. Part IWhy Verification Matters
   2. Part IIThe Verification Toolkit
   3. Part IIIRunning a Verification Process

   ISBN 9788446281948

2. 2Gim 2 · 25 bab

   

   Quality You Can Measure

   A Practical Guide to Customer Support Quality Assurance

   Cara ngawangun program jaminan kualitas layanan palanggan anu ngukur hal anu penting: kartu peunteun, kalibrasi, coaching, jeung konsistensi, kalayan perhatian husus kana keluhan, palanggan dina kaayaan rentan, jeung layanan anu ngatur duit.

   Bagian buku

   1. Part IFoundations
   2. Part IIBuilding a Quality Programme
   3. Part IIIWhere Quality Matters Most

   ISBN 9788418190933

3. 3Gim 3 · 26 bab

   

   Listening to Customers by the Numbers

   A Practical Guide to Designing and Analysing Surveys and Feedback

   Cara ngarancang survéy anu nanyakeun hal anu pas jeung nganalisis jawabanana sacara jujur, ti milih sampel jeung bias réspon nepi ka margin of error, pembobotan, téks kabuka, jeung laporan ahir. Salah sahiji babna ngabahas survéy hiji klub badminton.

   Bagian buku

   1. Part IDesigning
   2. Part IIAnalysing
   3. Part IIICommunicating and Acting

   ISBN 9788482199351